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REGULATION
Employee complaint handling SOP
1. Setting of appeal and reporting channels:
1.1. Set up employee suggestion box: The employee's management of the company, department, workshop, team, if there is any objection or other good advice or encounter contempt or harassment, forced labor, etc. in work and life; or report bad things or Cases of corruption and bribery and other violations of disciplines may be written in written materials directly into the employee's suggestion box, and the Ministry of Personnel has a special person to follow up and check out regularly.
1.2. Open a telephone and e-mail reporting channel, you can appeal to the general manager or the union chairman by phone or email or suggest or report.
1.3. Opening Internet channels, you can make complaints or report through various channels such as WeChat group and QQ group.
2, follow-up processing
2.1. After receiving the complaint and suggesting the report, the Ministry of Personnel will arrange a special person to follow up and notify the staff of the trade union committee to participate in the investigation and handling. The complaint letter does not write the name of the complaint and suggest the name of the reporter, and the results of the reply can be publicized on the bulletin board. know.
2.2. Appeals and Suggestions If the whistleblower writes his name, the company will protect the complainant and appoint a special person to carry out in-depth investigation and final disposal of the complaint. The investigation results can be directly fed back to the employee and kept confidential.
2.3. The Ministry of Human Resources will file a complaint letter and related materials.
CONTACT
Add:Yanhai Industrial Park, Binhai Economic Development Zone, Binhai County, Yancheng, Jiangsu, China
Sales Department:+86-515-84383462(Manager Wang)
+86-21-68471082, +86-21-68471083, +86-21-61620651
Fax:+86-515-84383462
E-mail:sales@jsbjpharm.com
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+86-515-84383462
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